On-site and unable to answer
The call is picked up while you stay focused on the job.
24/7 emergency call answering
Every missed emergency call is a job for your competitor.
AnswerFlow answers your calls around the clock, qualifies the customer, and alerts your engineer before they ring the next company. After hours, on-site, or mid-job — the phone gets answered.
For UK plumbers, drainage, heating, roofing & electrical firms · live in 24 hours
£200–£2,000
Typical value range of an emergency call-out, depending on trade, urgency and job size.
24/7 covered
Missed calls answered while you work
✓ Human escalation for danger
✓ 14-day free trial
✓ No contract
✓ You approve the script
✓ Live in 24 hours
Free missed-call audit
Find out how much work is slipping through your phone.
We estimate your missed calls, lost revenue, recovery potential and likely ROI. It takes around 10 minutes.
Missed callsHow many calls are likely being lost weekly.
Lost revenueEstimated value of unanswered emergency enquiries.
Recovery potentialWhich calls AnswerFlow could capture.
ROI calculationWhether the numbers make sense for you.
10 min
No hard sell. We look at your call handling, emergency service area and job value, then show whether AnswerFlow is worth testing.
Book my free audit
What happens when you miss a call
When they've got a leak, they don't leave a voicemail.
They need someone now. If you can't pick up, the call doesn't wait — it goes straight to the next firm on Google.
✕ Without AnswerFlow
!Burst pipe at 11pmCustomer panics and grabs the phone
✕Rings out to voicemailYou're asleep, driving or on another job
›They call your competitorBack to the search results
Job lost. £250–£750 gone.
✓ With AnswerFlow
☎Answered on the first ring24/7, in your business's name
✓Job qualified and capturedIssue, postcode, callback number
⚡Engineer alerted instantlySMS, WhatsApp or email
Job won. Lead still hot.
▶
Watch it handle a real call · 2:00
See it work
Try to break it.
Call the demo line and pretend you've got a burst pipe, blocked drain, no heating or a roof leak. Hear exactly what your customers would hear.
+44 0000 000 000 ☎
The maths
One recovered job covers the month.
Drag the sliders to your numbers. No fake guarantees — just the maths.
Emergency work ringing out / year
£0
Win back even 30% and that's £0 recovered a year.
From £149/month, AnswerFlow pays for itself the moment you win back 1 call-out a month.
Get your free missed-call audit
Estimate based on your inputs. Your real numbers come out of the free audit.
How it works
Set up once. Win jobs while you sleep.
1
The call forwards
Your existing number sends missed, after-hours and overflow calls to AnswerFlow.
2
It qualifies the job
Asks what's happened, where they are, how urgent, and whether it's a call-out.
3
Your engineer's alerted
A clear summary lands by SMS, WhatsApp or email — in seconds.
4
The job gets booked
The customer gets confirmation; you follow up while the lead is still hot.
Built for
If a missed call means a missed job, it's built for you.
🔧
Emergency plumbers🚿
Drainage firms🔥
Heating & boiler🏠
Roofers⚡
Electricians
Real situations
AnswerFlow covers the calls that usually slip through.
On-site, driving, after hours or hands full — the customer still gets answered.
Emergency calls after hours
Burst pipe, blocked drain, no heating — captured before they call someone else.
Engineer alerted instantly
Name, issue, postcode and urgency sent straight to your phone.
What it does
A receptionist that never sleeps, and never lets a job ring out.
⏱
Answers 24/7
First ring, day or night, weekends and bank holidays.
💬
Qualifies the job
Captures the issue, postcode and number — and whether it's a real emergency call-out.
📲
Alerts your engineer
The second the call ends — name, address, problem — by SMS, WhatsApp or email.
🛡
Safe by design
Flags gas, fire and electrics and routes life-threatening calls to 999.
Why trades trust AnswerFlow
Emergency answering, done responsibly.
- ✓ You approve every script
- ✓ No unsafe technical advice
- ✓ Calls recorded and summarised
- ✓ Human escalation for danger
- ✓ No contract
- ✓ Live in 24 hours
- ✓ GDPR-conscious setup
- ✓ Built for emergency trades
Pricing
Simple, by how much cover you need.
After Hours
Cover the calls you miss outside 9–5.
£149/ month
≈ 1 recovered call-out
- ✓ Evenings, nights & weekend answering
- ✓ Emergency qualifying and 999 routing
- ✓ Engineer SMS alerts
- ✓ Call transcripts and weekly summary
Most popular
24/7 Coverage
Never miss a call, any hour of the day.
£299/ month
≈ 1–2 recovered call-outs
- ✓ Everything in After Hours
- ✓ All-hours and overflow answering
- ✓ WhatsApp + email alerts
- ✓ Customer confirmation texts
- ✓ Basic ROI tracking
Full Automation
Answering, booking and follow-up, hands-off.
£499/ month
≈ 2 recovered call-outs
- ✓ Everything in 24/7 Coverage
- ✓ Calendar / booking integration
- ✓ Automatic review requests
- ✓ Priority setup and monthly ROI report
+ one-off setup from £199 · 14-day free trial · no contract, cancel anytime
FAQs
Questions trades actually ask
Will customers know it's a machine?
It's introduced clearly as your virtual receptionist — professional and upfront.
Can it book emergency jobs?
Yes — based on the rules you approve during setup.
Will it give plumbing advice?
No. It captures the issue and escalates to your engineer.
Can it work after hours only?
Yes. Cover after-hours, missed, overflow or all calls.
How quickly can I test it?
We can build a demo call flow for your business, usually within 24 hours.
Does this replace my receptionist?
No. It supports your team by covering calls they can't get to.
If your phone rang at 2am tonight, who would answer it?
Start with a free missed-call audit. We'll show what you're losing, and what AnswerFlow could recover.
Get a free missed-call audit